Published on September 5, 2018
By: Trude Henderson
Picking up from last week: in our blog appearing in August, we discussed the first 2 of 4 approaches designed to help your multiple-location dental practice provide a consistent brand and better customer experience. Below we offer simple High Reliability Organizational (HRO) strategies designed to address these challenges (see #3 and 4) confronting such dental practices, as reported in our pilot study.
Works CitedBabcock & Wilcox Technical Services LLC. (2008). High Reliability Operations: A Practical Guide to Avoid the System Accident. Amarillo: U.S. Department of Energy.
Farran, Howard. (2017, August 29). dentaltown. The 7 Deadly Sins of Dentistry. Retrieved from http://dentaltown.com/dentistry
Hogan Assessments. (2016, May 3). Retrieved from http://www.hoganassessments.com/
Kouzes, J., & Posner, B. (2007). The Leadership Challenge. San Francisco: Jossey-Bass.
Rochlin, Gene. (1996). Reliable Organizations: Present Research and Future Directions. Journal of Contingencies and Crisis Management.
Shingo Institute. (2016, Jan). Leading a New Era of Enterprise Excellence. Retrieved from http://archive-org-2014.com/org/s/2014-10-26_4813234
For more information about High Reliability Organizational concepts, read our previous blogs:
Read Part 1 of this blog here
Ten Steps You Can Take Right Away to Improve the Reliability of Your Dental Practice
High Reliability Concepts: Insights of Value to any organization.
Visit Howard Farran DDS, Dentaltown.com
Trude Henderson is the co-founder of ToothFairy, a startup elective dental and medical practice improvement software company which delivers an unparalleled customer experience that inspires delight, loyalty and positive emotional connections to improve the lives of patients and the practices they visit. In 2016, she was the first to introduce High-Reliability Organizational Concepts to the dental industry. For questions, contact her directly at Trude@GetToothFairy.com. Follow Trude on LinkedIn: https://www.linkedin.com/in/trudehenderson/ (no email required).
Go to ToothFairy's website: www.ToothFairySoftware.com.
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