July 23, 2018
By: Trude Henderson
In her article, “Love your Space: How to Encourage Employees to take Pride in the Workplace” (Business.com, February 22, 2017), Bonnie Dewkett provides more food for thought for those of you dental and orthodontic practice leaders who read our last blog on how to motivate employees. She succeeds in conveying the importance of the issue when she cites the Gallup State of the Workplace 2010-2012 Report, which stated that employee disengagement results in a loss of $450,000 billion in productivity every year. Below are her suggestions, accompanied by some of our own for dental and orthodontic practice leaders:
Today’s busy orthodontic office environment requires staff to be skilled at performing multiple, complex tasks in an efficient, cost-effective and safe manner. When the actual level of job performance and the expected level of job performance don’t align, training or re-training may be necessary. The best dental practice leaders use their creativity to keep staff and doctors interested in attending training sessions. Lunch-n’-learns or daily huddles are good opportunities for brief training sessions. The industry is flooded with a variety of training courses and delivery options, but sometimes staff and doctors simply need to be reminded rather than trained. Remember, the purpose of every training or continuing education session should be to change behavior in such a way as to add value to every visit by improving the patient experience - and the business.
Read our other articles on topics such as Leadership, Operational Excellence and High-Reliability Concepts:
Ten Steps You Can Take Right Away to Improve the Reliability of Your Dental Practice
High-Reliability Concepts: Insights of Value to any organization.
Trude Henderson is the co-founder of ToothFairy, a startup elective dental and medical practice improvement software company which delivers an unparalleled customer experience that inspires delight, loyalty and positive emotional connections to improve the lives of patients and the practices they visit. In 2016, she was the first to introduce High-Reliability Organizational Concepts to the dental industry. For questions, contact her directly at Trude@GetToothFairy.com. Follow Trude on LinkedIn: https://www.linkedin.com/in/trudehenderson/ (no email required).
Go to ToothFairy's website: www.GetToothFairy.com.
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