July 30, 2018
When we think of a place where miracles happen every day, where the highest focus, safety and consistency are absolutely critical, what scenes first come to mind? A surgical suite at a children’s hospital, the control room of a nuclear-powered submarine, or the busiest airport in the world? The industries that first initiated the use of High-Reliability Organization (HRO) concepts included the aviation, nuclear power, manufacturing and military sectors.
Few organizations are as at-risk or mistake prone as these, but the principles underlying the success of HROs offer insights that can prove invaluable to you, the dental practice leader. A skeptic might respond, “You’re putting dental organizations in the same league as those other ones? Isn’t that comparing apples to oranges?” The answer might surprise you. HROs are adept at hard-wiring certain valuable behavioral traits into any organizational culture, with the potential to mitigate adverse or threatening effects. Please allow me to explain how these insights can be beneficial to your dental practice improvement strategy.
Let’s begin by defining what an HRO is: an organization that conducts relatively error-free operations over a long period of time, making consistently good decisions that result in high quality and reliable operations.”
Don’t you want your dental practice to be such an organization?
Below are some key takeaways that can help you obtain superior performance at every level of your organization:
Read my other articles on topics such as Leadership, Operational Excellence and High-Reliability Concepts:
Ten Steps You Can Take Right Away to Improve the Reliability of Your Dental Practice
Trude Henderson is the co-founder of ToothFairy, a startup elective dental and medical practice improvement software company which delivers an unparalleled customer experience that inspires delight, loyalty and positive emotional connections to improve the lives of patients and the practices they visit. In 2016, she was the first to introduce High-Reliability Organizational Concepts to the dental industry. For questions, contact her directly at Trude@GetToothFairy.com. Follow Trude on LinkedIn: https://www.linkedin.com/in/trudehenderson/ (no email required).
Go to ToothFairy's website: www.ToothFairySoftware.com.
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