Published on June 20, 2018
By: Trude Henderson
In his article, “Reliable Organizations: Present Research and Future Directions” (Journal of Contingencies and Crisis Management, 55), Gene Rochlin defines a High Reliability Organization (HRO) as an organization that conducts relatively error-free operations over a long period of time, making consistently good decisions that result in high quality and reliable operations.” The Industries that initiated the use of HRO concepts included aviation, nuclear power, manufacturing and the military.
Although, there are vast differences between a dental practice and the cockpit of an airplane, where high reliability behaviors were first studied in the early 1980’s, these high-performing organizations offer a plethora of valuable insights to any dental organization wishing to consistently maintain its effectiveness and accomplish its goals (especially, of course, the one of inspiring patient loyalty).
Below are some basic High Reliability Organization (HRO) principles and behaviors that you should keep in mind if you wish to help your dental practice become more reliable.
Always being mindful of where you are now and where you hope to be helps you fill in the gaps, increasing the likelihood that you will achieve the goals you set for your dental practice.
Read our other article regarding High Reliability Concepts below:
High Reliability Concepts: Insights of Value to any organization.
Trude Henderson is the co-founder of ToothFairy, a startup elective dental and medical practice improvement software company which delivers an unparalleled customer experience that inspires delight, loyalty and positive emotional connections to improve the lives of patients and the practices they visit. In 2016, she was the first to introduce High-Reliability Organizational Concepts to the dental industry. For questions, contact her directly at Trude@GetToothFairy.com. Follow Trude on LinkedIn: https://www.linkedin.com/in/trudehenderson/ (no email required).
Go to ToothFairy's website: www.ToothFairySoftware.com.
Find the latest ToothFairy news, press releases and updates here!